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1. Introduction
Global Economy
Organizational Changes
Personal Changes
Technological Changes
The Time to Change Is Now!
The Need to Change Our Work Environment
Solutions to TodayⳠChallenges
Objectives of the Book
Notes
2. New Opportunities
Alternative Work
Arrangements
Alternative Space Arrangements
Enabling Technologies
Potential Business Benefits
Potential Employee Benefits
Integration of Human Resources, Facilities Management, and Information
Technology
Notes
3. Human Resources
Human Resources
Why Organizations Are Formalizing Alternative Work Arrangement Programs
Impact on the Way We Work
Degree of Change
Who Can Participate?
Impact on Employees
Impact on Managers
Examples of Successful Alternative Work Arrangements
Union and Other Labor Concerns
Insurance
Benefits
Opportunities for Disabled Workers
Work and Family
Workplace Wellness
Alternative Work Arrangement Guidelines
Alternative Work Arrangement Assessment Process
Adjusting Management Style to Accommodate Alternative Work Arrangements
Monitoring and Evaluating
Summary
Notes
4. Facilities Management
Sample Alternate Space Arrangement Scenarios
Degree of Change
Examples of Recent Corporate Alternative Space Arrangements
Alternative Space Arrangement Challenges
Designing On-Premises Solutions
Designing Off-Premises Solutions
Home Office Design
Mobile Office Design
Real Estate Considerations
Summary
Notes
5. Information Technology
Degree of Change
Information Technology Strategies to Support Work Transformation
Emerging Technologies
Summary
Notes
6. Gaining Management Support
Work Transformation Strategy
Assessment of Appropriateness of Work Transformation
Information Sessions
Data Gathering
Business Case
Summary
Notes
7. Implementation
Implementation of Alternative Work Arrangements
Implementation of Alternative Space Arrangements
Implementation of Information Technology
Management
Leadership
Communications
Resources
Piloting
Summary
Notes
8. Maintaining Momentum
Review
Classic Challenges
Moving Forward
Summary
Note
9. Theory to Reality
Generic Case
Study
Dun & Bradstreet: Teaming Space
Casetek Software Factory Inc.: Team Rooms Improve Productivity
Waldorf InTeleWorkNet Center: Shared Telework Center
Southern California Edison: Beta Site Pilot
National Demographics & Lifestyles/The Polk Company: Creating a Sense of
Community
Hitachi America Limited: Reducing Facility Costs
National City Bank: Shedding Traditional Ways
Digital Equipment Corporation: Space Sharing
NEC Japan: Telework
Benevia: Radical Change
Northern Telecom Ltd.: Old Factory Converted to Corporate City
Summary
Notes
10. The Future
Future Facilities
Future Technologies
Future Employees
Future Business
Positioning for the Future Today
Notes
Website Bibliography
Index
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